STEP 1
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1. Get Quote2. Book3. Confirm
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Tipoa Car Hire

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USA RESIDENTS
booking USA Locations
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faq

Frequently Asked Questions

What Does the Price Include
What is included in my rental?
95% of Tipoa Car Hire prices are inclusive. Please note though, that in some countries, there are exclusions when you receive your quote. Click 'rental conditions' to the right hand side of the car photo of your choice at Step 2 of the online booking process to see what your rate includes. If you have already made a reservation details of what is included is contained within your confirmation voucher.

Included in the rental price most of the time are:-

Collision Damage Waiver
Third Party Liability Protection
Tax
Airport Fee
Unlimited Mileage
Breakdown Assistance.


The rental car supplier may also choose to ask you for a deposit or excess at the rental desk. Make sure to check the Rental Conditions at the time of booking. Read more about additional extras and insurance packages lower down on this FAQ page.

What taxes are included in my rental?
The prices quoted are normally tax inclusive. However some optional extras that are listed on the voucher or in the rental conditions may not include tax (VAT). In this case it will be indicated. Please check the rental conditions online or on the rental voucher if you have already made your booking for what taxes are included.

What additional charges could there be?
Additional charges may be applied for out-of-hours pick-up/drop-off, border crossings and one-way rentals. Any additional charges will need to be paid directly at the rental desk in local currency. This will be clearly stated in the Rental Conditions at the time of booking.

Your Voucher
What is a voucher and why do I need one?
Your rental voucher is a document, which will be emailed to you and must be printed and produced at the rental desk when you pick-up your vehicle. It is imperative that you have it in your possession. If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may ask you to pay more or refuse you your rental. If you do not produce your voucher at the rental counter we cannot accept any appeal for a refund.

Could you please send the voucher again?
Yes. Please Click here to view and print an online version: Remember to take this to the rental counter with your driving licence and the credit card.

What happens if I do not take my voucher with me?
If you do not have correct paperwork when picking up the vehicle then the car rental supplier may refuse to rent the vehicle to you.

Making Changes to Your Booking
Can I amend a confirmed booking?
Yes. Please have your booking reference number and the email address you used when making the reservation ready.
You will also be asked to provide the detail and a description of the changes you wish to make. Please be very accurate indicating what is to be changed and what remains the same. Changes may result in a change of rental price.Click here to amend your booking.

* If at all possible please avoid using an iPhone/iPad or Safari browser at our AMEND page.

How can I add additional or extra drivers to my booking?
Additional drivers can be added during the online booking process or on arrival at the rental office. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.

If you add an additional driver online during the booking process it will display the cost of this addition below the total rental price, but it will not be added to the online total rental price, as you will need to pay for this on arrival. It will also not be shown on the confirmation voucher.

How do I amend a booking to change the pick-up or drop-off time?
Click here to change your pick-up or drop-off times and dates.

Cancelling Your Booking
How do I cancel my booking?
Click here to cancel your booking online.

If you are cancelling after 48hrs from the date / time you made your reservation, a cancellation fee will apply. please refer to the terms and conditions of the website.

Normally the cancellation fee is 25€

Do I lose my deposit if I cancel my car?
This depends on how your booking was processed by us online. Our cancellation policy is as follows:

Partpaid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

Prepaid Rentals (when the entire rental amount has been prepaid): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, we will retain 3 days rental and the card processing fee (where applicable).

Postpaid Rentals (when the entire rental amount is due on arrival at the rental desk): There is no cancellation fee. It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by side) with their vehicle reservation, i.e. LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third parties like insurance4carhire . In the event that you cancel or amend a credit/debit card booking TipoaCarHire will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).

What is your cancellation policy?
We offer a full refund if the booking is cancelled within 48 hours of booking. If the booking is cancelled after 48 hours but before the scheduled pick-up time, we will charge an administration fee of €20. If the booking is cancelled after the scheduled pick-up time, no funds will be reimbursed.

Please note that when cancelling your car rental reservation, you are personally responsible for cancelling the excess insurance you might have purchased together with the rental.

One Way Rentals
What are cross border or territorial restrictions?
Cross border or territorial restrictions simply means that with certain countries you may have the option to travel between country borders. This option will be specified in the terms and conditions and usually has a fee attached. You must also get permission from the car rental agent to travel between one country and another. A charge generally applies too. To view what restrictions there may be click on 'rental conditions' within STEP 2 of the online booking process. In the case of travel from Spain to France, for example from Girona or Barcelona airports, the local supplier will issue a European Pass.

Africa and Greece have severe cross border restrictions.

Fuel
What is a fuel policy?
A fuel policy is a specific term and condition set by the car rental agent regarding the charge associated with the fuel of the vehicle. Car rental agents have different fuel policies. Please check your terms and conditions for the specific fuel policy or click on the 'rental conditions' link, displayed to the right of the car photo at step 2 of the booking process.

At many locations you have a choice of fuel policies and these are displayed at STEP2 of the online booking process, down the left hand side menu, the option " fuel policy " will show you the options and their associated costs.

Fuel policy explained by Mrs TIP :- Click here

Spanish Car Hire Full/Empty Fuel Policy
We try our best to offer a choice of fuel policy, but the majority of Spanish car suppliers operate a full/empty fuel policy.

If your rental is for 3 days or more then the FULL/EMPTY policies of most of the spanish car suppliers should not effect you so badly, if you think you will use the initial full tank ...

Larger car sizes, for example a VW Golf or bigger and non-airport locations, usually come with a FULL/FULL policy .

It's a question of balancing the cheapest car hire price possible versus the best fuel policy.

To view the fuel policy being offered for the car and location of your choice, at STEP2 of our online booking process click on the link " rental conditions" displayed to the right of the photo of each car, to see what the fuel policy is for that particular car.

CHOOSE YOUR FUEL POLICY

Tipoa Car Hire provides the opportunity to choose your fuel policy at STEP2 down the left hand side menu your will see various filters. Choose the FUEL POLICY one to view the costs.

How much will I have to pay for fuel?
The fuel policy is determined by the car rental agent and in most cases dependent on the rental duration. We recommend checking the policy details during the booking process under Rental Conditions to avoid unexpected charges.

During the online booking process at STEP2 you will see down the left hand side menu, a filter entitled " fuel policy ", this will provide you with the option to choose the fuel option and the associated costs are displayed.

Age Restrictions
What are age restrictions?
Age restrictions are set by car rental agents. This means that for insurance purposes the car rental agent may have a minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or senior driver’s fee for specific age groups. Click on the link entitled 'rental conditions' to the right hand side of the car photo of your choice at STEP 2 of the online booking process to view what these are.

Extras
I have booked a baby/booster- where can I see this confirmed?
Once the vehicle is confirmed please check your booking voucher. The voucher often has a section which shows the additional extras you have booked including baby seats, booster seats or other special equipment. These extras are not included in the price quoted but they are displayed at STEP3 underneath your total rental price; they must be paid for on arrival. Please note, these extras are only requested and not guaranteed.

I have booked an additional driver- where can I see this confirmed?
Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked for example baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. You may also add an additional driver on arrival if you did not online during the booking process.

Can I order Satellite Navigation / GPS
You can add extras at STEP3 of our three step online booking process.

We normally offer, subject to the country and vehicle type you have chosen:-

Child / Baby Seats, Satellite Navigation / GPS, Ski Racks, Snow Chains / Tyres

You reserve these online and pay on arrival.

* Certain larger car models/ vehicle types have factory fitted GPS / Satellite Navigation systems, such as Mercedes & BMW
look for the grey icon next to car photo which will indicate if this is the case.

Can I order Child / Booster / Baby Seats
You can add extras at STEP3 of our three step online booking process.

We normally offer, subject to the country and vehicle type you have chosen:-

Child / Baby / Booster Seats, Satellite Navigation / GPS, Ski Racks, Snow Chains / Tyres

You reserve these online and pay on arrival.

License
What is an international driver's licence & why do I need one?
If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s licence. The International Driving Licence (IDL) is recognised worldwide as a valuable document that identifies its holder as a licensed driver when your licence is not in the same language as the country in which you are driving. You must also produce a National Driver's Licence with this licence; otherwise it will not be accepted. If your license is written in English or part thereof, in 99% of the countries of the world it is accepted.

Do I need both parts of my British licence to rent a vehicle?
Yes. If you have the new photo ID licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s licence before you travel from your country of residence. If you only have the old style paper licence, then your passport will often be excepted as your photo ID

Is it sufficient to present a copy of my driving licence?
No. A copy of your licence will not be accepted by the car rental agent. The original document will need to be presented at pick-up.

Do I need an international driver's licence?
If your licence is not printed in the Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you will need to bring an international driving licence and your domestic licence. If you are renting abroad (outside the EU), an international drivers licence is usually required regardless of the alphabet. International driver's licences must be accompanied by the original domestic licence of the driver. UK licence holders need to present the photo card and the paper counterpart.

Insurance
Can I take out additional insurance to reduce my excess?
Yes. At STEP3 of our 3-step online booking process you may wish to avoid ALL Excess Charges from € 6.74 a day!

Most car rental companies charge an Excess. if you have a claim - typically you pay the first €1000 or so. Also, most policies issued by car rental companies don't cover windows, tyres, undercarriage, roof or loss of keys.

Excess Insurance gives you complete peace of mind for just € 6.74 per day. The policy issued by our third party partner AXA, will cover up to € 3000 of any excess; it can be used on any vehicle type and if we can't confirm your particular vehicle you can use it with any rental company so you won't lose out.

Example:-

Avoid ALL Excess Charges from EUR 6.74 a day! AXA Insurance gives you complete peace of mind. Most companies charge an Excess, if you have a claim - typically you pay the first EUR 1,000

The Policy covers:
• Excess up to EUR 3000.00
• Windows
• Tyres
• Undercarriage
• Roof
• Rental car key cover up to EUR 550.00
• Personal Possessions up to EUR 300.00

AXA is authorised and regulated by the Financial Services Authority (FSA)

To view the terms and conditions in detail click here (example for UK & Ireland).

Please note:

1. Excess Insurance is billed separately on your credit card statement...
2. Even with excess insurance, the car supplier will take (hold) a security deposit on your credit card, until the vehicle is returned.
3. If you wish to cancel the Excess Insurance with our third party supplier Allianz, then follow the instructions contained within the AXA confirmation email.

Useful links:-

Zero Excess with AXA

Mrs Tip's Zero Excess Explained Video

Insurance explained
What insurance is included and what is excluded is often the most difficult element to understand when hiring a car, so let’s make it simple.

When hiring a car in almost all cases, your car rental will come with inclusive insurance to cover three areas...

To read more please click here

SECURITY DEPOSIT
Each car supplier will "hold" a deposit on the drivers credit card, as a security deposit. Although this does not directly relate to insurance, the deposit amount is often based upon the Insurance Excess amount. For example if the insurance excess amount is 300 EURO then the security deposit will be that figure/sum.

You can view each car's excess amount and terms and conditions by clicking on the link entitled " rental conditions" located to the right of the of the car photo of your choice at STEP2 of our online booking process.

If you reduce the excess insurance to zero then it WILL NOT mean that you will not have a security deposit to pay, but the security deposit amount may be reduced as a result.

Each supplier will put a "hold" on the credit card for the security deposit amount, for the duration of the hire, and this "hold" will be released when the car is returned and assuming there are no losses or damages.

You should ensure that you have enough "credit" on your card to enable the security deposit pre-authrisation to take place successfully.

There is an increase of incidences where hire cars are never returned, and the security deposit assists the car supplier to establish the identity of the hirer, whereas a debit card or cash do not.

Cancelling your Excess insurance policy online
If you decided to take out the excess insurance policy with our partner AXA / Allianz and you wish to cancel it, you may do so at here, by entering your reservation reference number and the email address you used when you made your online reservation.

When you ordered the excess policy, AXA / ALLIANZ would have emailed you directly and charged you separately and you will receive confirmation of this and a copy of your policy from them. We are unable to provide you with a copy. However you can cancel your policy, even if you have yet to make your final rental payment. Simply follow the payment link sent to you by email when you made your reservation and cancel the excess insurance policy there, or as indicated above at www.amendcarhire.com

Mexico
As you have no doubt read, Mexico has its own unique rules and regulations when it comes to car rental. In a nutshell, some of the cheapest online rental car deals can be found in Mexico, as low as $2 a day in some instances.

What you must factor on top of any online price quoted, from any provider, is the mandatory insurance that must be purchased at the desk. There are NO OTHER alternate methods of obtaining insurance. No other types of insurance will be recognized.

Therefore you must budget between $ 10-20 per day extra, depending on which level of insurance you choose. Each car type and supplier and location may offer different levels of insurance, simply click on the link RENTAL CONDITIONS next to the photo of the car of your choice, to view the insurance options.

Miscellaneous
What is the best way to contact Tipoa Car Hire?
Please send an email to info@ tipoa.com for an instant reply. OR click on the FREE chat banner below; OR call one of the support numbers shown on the contact page of this website. WE DO NOT PROCESS telephone orders.

I am not arriving on a flight
If you are collecting at an airport location but not arriving on a flight, please tick the box at STEP3 marked " I don't know my flight number / I am not arriving by plane "

Can I make a booking for today?
Yes in many cases you can make an online booking and collect the car within an hour of the time of reservation. Certain major airports and train stations offer this service. In most cases reservations are immediately confirmed by email. Please note that the location has a maximum of up to 2 hrs to confirm a future reservation. If no vehicle photographs are displayed at STEP2, then move your arrival time back by one hour.

Are we at the airport or not?
Is the supplier actually based at the airport?
This is a common question we are asked.

Tipoa display various icons at STEP 2 of our three step online booking process.

These icons are broken down into two groups :-

GREY icons show the various attributes of the vehicle itself.

The BLUE icons display (when choosing an airport location), which of the suppliers are on airport and which offer alternative services, such as shuttle bus or meet and greet.

Please view our information animation

Payment Options
We have four payment models
Part paid - You pay a booking deposit at the time of making your booking and the balance is paid to the rental vehicle provider on arrival



Pre paid - You pay the entire rental cost of the rental vehicle at the time of making your booking and you only pay for fuel petrol/ diesel and optional extras on arrival



Post paid - You pay nothing at the time of making your booking. Tipoa will make the reservation on your behalf without receiving any money and you will pay the rental vehicle provider the entire cost of the rental vehicle at the time of your arrival



Pay 25EUR deposit at time of booking, pay balance up to 3 days before pick up date.

Credit Cards Accepted
Online we accept Mastercard, Visa, Visa Debit, Visa Electron. However when collecting the vehicle most of the suppliers would also accept American Express, to pay the balance.

A credit card is required when the vehicle is collected, a debit card is not acceptable, for the security deposit.

Certain suppliers in Spain now accept Debit Cards ( April 2015)

Why am I being quoted in EUROS?
The whole website is based on the Euro (€). However you can change the currency, at the top left hand corner of STEP2. You will see an orange EDIT button, please click this to change the currency being displayed.

Driving In
Driving in Mexico
As you have no doubt read, Mexico has its own unique rules and regulations when it comes to car rental. In a nutshell, some of the cheapest online rental car deals can be found in Mexico, as low as $2 a day in some instances.

What you must factor on top of any online price quoted, from any provider, is the mandatory insurance that must be purchased at the desk. There are NO OTHER alternate methods of obtaining insurance. No other types of insurance will be recognized.

Therefore you must budget between $ 10-20 per day extra, depending on which level of insurance you choose. Each car type and supplier and location may offer different levels of insurance, simply click on the link RENTAL CONDITIONS next to the photo of the car of your choice, to view the insurance options.

Please Click here to view the typical terms and conditions of one of our suppliers, Dollar rent a car located in Mexico

Car Groups/Types/Models
Will I get the car I choose online?
All rental car suppliers world-wide supply their vehicles in car groups. Whenever possible the car of your choice will be supplied, but a similar vehicle will be supplied if your original choice is not available, at the time of collection. When a similar car is used it will be from the same car group and will be of a similar size, power, seating etc....

How can I see the vehicle details?
At STEP2 of the online booking process, next to the photo of each car are grey icons that provide an overall of the vehicle details. If you click on the actual car model's name it will open a smaller window that provides additional specification i.e. fuel consumption. At the very bottom of the page the grey icons are explained.

Complaint
How do I make a complaint?
Please email any complaints to:-

info @ tipoa.com

Include as much detail as possible, for example :-

1.Your reservation reference number which starts with the two letters of the country you hired in, for example SPAIN the reservation reference number would begin ESXXXXXXXXX
2.If relevant include any charges against your credit card, by whom, when and the precise amounts and dates.
3.Any staff names that you may have obtained.
4.Photos of the location and/or car ( if applicable )
5.The email address you used when you made your reservation

I think I've been overcharged what should I do?
If you feel that you have been overcharged by the car rental agent at the desk or after drop-off, please refer to the paperwork issued by the supplier to you when you collected & returned the car. Refer to the terms and conditions of your booking to see what extras may have been charged for. If possible contact the supplier directly, as they will be able to advise you on why they have applied charges. If you still require assistance, please email us with full details of your reservation, and who, when and how much has been charged, and we will get back to you.



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